TRACKING ORDERS: Please check your email for your tracking information. Either go to www.usps.com or Contact USPS at: Domestic Package Tracking 1-800-222-1811 Hours of Operation: Monday through Friday from 7:30 a.m. to 10:30 p.m. (Eastern Time) Saturdays, Sundays and Holidays from 9:00 a.m. to 8:00 p.m. (Eastern Time)

USPS Departure Scans are NOT GUARANTEED. From time to time, we get a day when the departure scans are not recorded. Please allow at least three days from date of postage for a departure or arrival scan status update by the post office. After three days, call us at 951-229-6200.

RETURN & GUARANTEE POLICY: 

All products come complete with a 100% Satisfaction 30-Day Guarantee. Not happy with the product? Send it back for a speedy refund. The item must be in new, unused, untested condition with all materials. You will get a 100% Refund on any defective or not as shown items. To avoid any restocking fees, please return items in original packaging.

BUT WAIT! You must return the item in the original packaging to get a 100% refund. Items returned in bits and pieces are subject to a restocking fee from 10 to 25%. Why? You should see some of the stuff we get back. 

For example: 

• Some customers return items that do not belong to us. 
• Others return items that fell into a pool.
• We even have returns that were chewed by a dog. 

Thus, we may charge a restocking fee. Please call us if not totally satisfied. Ask for details.

Damaged Items
If a package arrives damaged, save all packing materials and contact us immediately. We must be notified within 7 days of receipt. We are not responsible for items reported beyond this timeframe If you are unhappy in any way, call us at 951-229-6200 M-F 8AM-4PM PST and we will try to make things right. We cannot help if we do not know about the problem.

BLUETOOTH HEADSETS, SOFTWARE, & MOBILE PHONES:
There is a restocking fee of up to 25% for ALL RETURNED Bluetooth Headsets, Software Programs, and Mobile Phones unless Un-Opened and unused. We have the same return policy in store for Software items. Items returned without packaging are subject to another 10% Packaging replacement fee.

BLUETOOTH HEADSET WARRANTY POLICY:

If you Bluetooth does not work or if you are having issues with syncing your headset, please contact the manufacturers' support program. Click here for the manufacturers support programs.

We will test all Bluetooth items upon return for proper working condition. Please ask for assistance from your local carrier store or friend if you are having problems syncing your Bluetooth to your phone. We find over 85% of returned Bluetooth items function properly.

SHIPPING COST REFUNDED? 

Yes and No, depending on the circumstances of course.  If we fail and we ship the incorrect item, you pay NOTHING and get 100% refund. We want your shopping experience to be the best. If you simply do not want the item, a full refund will be issued to unopened items minus the EXACT shipping charges. For example: 1lb Priority Mail cost $5.75 (not the discounted $5.47 we charge). We understand it's a hassle to return products via mail and we have a surprise for you that will hopefully make it worth your while. Simply call us before you return the item and we will help off-set the cost of postage.

No Shipping Refunds on UNCLAIMED or Returned Packages containing the exact address as provided by the customer (Some situations may vary). No Shipping Refund on Packages with DELIVERY CONFIRMATION. Lost or Stolen items are not our responsibility. If the post office shows delivered and you claim the item was not received, a replacement will be shipped at customer's expense(AT A REDUCED PRICED) plus shipping costs and a $2.50 S&H Fee.

RETURNS: Please ship back to:

TotallyCellphones.com
13475 Bay Hill Dr.

Corona, CA 92883

Call 909-821-4111 with any questions.

NO RMA REQUIRED, Simply include your original order number:

Please refer to your original order number, full name and address we sent product to and that's it.
If paid by credit card or paypal, a credit will be issued same day items are received.
Buyer pays for return shipping. To help offset return shipping expenses, we will issue a coupon for future orders to include free shipping.

YOU ARE PROTECTED.

Below, please find the FTC's rules and regulations that protect you.

CANCELLED ORDERS IMPORTANT HELPFUL HINT:  If you want to cancel after item has shipped, please REFUSE SHIPMENT. Saves you $$.

If for any reason you have to return any product please Call 909-821-4111 or e-mail customer services at help@totallycellphones.com for assistance. Replacements whenever possible will be dispatched upon receipt of the original faulty item, within 24 hours. In the event you have to return any item please make sure whenever possible that the item is boxed in its original packaging. Also make sure that enclosed is the receipt of purchase.

Sprint Phones come with a 12-month manufacturers guarantee. Additional insurance and/or extended warranty is available on certain products.