We Guarantee Our Products and Shipping to make online shopping easier.
SHIPPING All
products seen online are in stock with a 1% error rate via our inventory program. You will receive an email notice from USPS.COM, FedEx.com, or UPS.COM the moment your item ships.
|
SHIPPING METHOD |
DELIVERY
TIME
|
PRICE |
ORDER SIZE |
|
First Class |
1-7 Days |
$2.25 |
Good for 1 to 3 separate
items up to $25.00 |
|
|
|
|
$3.95
on orders $25.01+ |
| * |
Priority
Mail |
1-3 Days |
$3.95 |
*Good on purchases over $9.99
- Any Size Order. |
|
|
|
$4.75 |
Orders under $9.98 |
|
|
|
|
|
|
Ground
Carrier |
2-7 Days |
$3.60 |
Any Size Order
- Determined by Zip Code |
|
|
|
|
UPS,
USPS, FED-X or Selected Other |
|
Express Mail |
1-2 Days |
$19.99 + |
Up
to 2 pounds, (Typical orders $70 or less) |
|
|
|
|
Order must be placed before 5:00 PM EST.
Up to 1 lb. $7 each
additional lb |
| |
UPS
3 Day |
3-Days |
GOING
RATE |
Good for all orders.
Real Time Rate Calculation |
| |
|
|
|
|
| |
UPS
Next Day |
1-Day |
$34.40 |
PHONE ORDERS ONLY
ORDERS SHIP SAME DAY if placed
BEFORE 12:00 PM PST to leave our warehouse |
TRACKING ORDERS: Please check your email for your tracking information.
Either go to www.usps.com or Contact USPS at: Domestic Package Tracking
1-800-222-1811
Hours of Operation:
Monday through Friday from 7:30 a.m. to 10:30 p.m. (Eastern Time)
Saturdays, Sundays and Holidays from 9:00 a.m. to 8:00 p.m. (Eastern Time)
RETURN & GUARANTEE POLICY:
All products come complete with a 100% Satisfaction
30-Day Guarantee. Not happy with the product? Send it back for a
speedy refund. The item must be in new, unused,
untested condition with all materials. You will get a 100% Refund on any defective or not
as shown items. To avoid any restocking fees, please return items in original
packaging.
BUT WAIT! You must return the item in the
original packaging to get a 100% refund. Items returned in bits and pieces are
subject to a restocking fee from 10 to 25%. Why? You should see some of the
stuff we get back.
For example:
- Some customers return items that do not belong to us.
- Others return items that fell into a pool.
- We even have returns that were chewed by a dog.
Thus, we may charge a restocking fee.
Please call us if not totally satisfied. Ask for details.
Damaged
Items
If a package arrives damaged, save all packing materials and contact us
immediately. We must be notified within 7 days of receipt. We are not
responsible for items reported beyond this timeframe If you are unhappy in any
way, call us at 888-722-1688 M-F 9AM-4PM PST and we'll try to make things right.
We can't help if we don't know about the problem.
SOFTWARE, BLUETOOTH HEADSETS, &
VIRGIN MOBILE PHONES:
There is a restocking fee of up to 20% for ALL RETURNED Software Programs,
Bluetooth Headsets, and Virgin Mobile Phones unless Un-Opened. We have the
same return policy in store for Software items. Items returned without packaging
are subject to another 10% Packaging replacement fee.
We will test all Bluetooth items upon return for proper working condition.
Please ask for assistance from your local carrier store or friend if you are
having problems syncing your Bluetooth to your phone. We find over 85% of
returned Bluetooth items function properly.
SHIPPING COST REFUNDED?
Yes and No, depending on the circumstances of course.
If we fail and we ship the incorrect item,
you pay NOTHING and get 100% refund. We want your shopping experience to
be the best. If you simply do not want the item, a full refund will be issued to
unopened items minus the EXACT shipping charges. For example: 1lb Priority Mail
cost $4.60 (not the discounted
$3.75 we charge). We understand it's a hassle to return products via mail and we have a surprise for you that will hopefully make it worth your while.
Simply call us before you return the item and we will help off-set the cost of postage.
No
Shipping Refunds on UNCLAIMED or Returned Packages containing the exact address as provided by
the customer (Some situations may vary). No Shipping Refund on Packages with
DELIVERY CONFIRMATION. Lost or Stolen items are not our responsibility. If the post office shows delivered and you claim the item was not received, a replacement will be shipped at customer's expense
(AT A REDUCED PRICED) plus shipping costs and a
$2.50 S&H Fee.
RETURNS: Please ship back to:
Neilux Group
41
Reston Way
Ladera Ranch, CA
92694
Call 888-722-1688 with any questions.
Please refer to your original order number, full name and address we sent product to and that's it.
If paid by credit card or paypal, a credit will be issued same day items are received.
Buyer pays for return shipping.
To help offset return shipping expenses, we will issue a coupon for future
orders to include free shipping.
YOU ARE PROTECTED.
Below, please find the FTC's rules and regulations that protect you.
CANCELLED ORDERS IMPORTANT HELPFUL HINT:
If you want to cancel after item has shipped, please REFUSE SHIPMENT. Saves you $$.
If for any reason you have to return any product please Call 888-722-1688 or e-mail customer services at help@totallycellphones.com for assistance. Replacements whenever possible will be dispatched upon receipt of the original faulty item, within 24 hours. In the event you have to return any item please make sure whenever possible that the item is boxed in its original packaging. Also make sure that enclosed is the receipt of purchase.
Sprint Phones come with a 12-month manufacturers guarantee. Additional insurance and/or extended warranty is available on certain products.
